West Coast Compost

Privacy Policy

1. Introduction

West Coast Compost ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Your Website URL]. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy.

2. Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

  • Personal Data: Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you contact us via the website form or directly via email/phone for inquiries or quotes.
  • Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site. (Note: This is standard practice, confirm if analytics are used).
  • Contact Form Data: If you use our contact form, we collect the information you provide, such as name, email, subject, and message content, solely for the purpose of responding to your inquiry.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Respond to your inquiries, quote requests, and provide customer support.
  • Compile anonymous statistical data and analysis for internal use. (If applicable)
  • Improve the efficiency and operation of the Site.
  • Send you emails regarding our services if you have opted-in or requested information.
  • Comply with legal obligations.

4. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties unless required by law or for essential service provision (e.g., website hosting). We may share information we have collected about you in certain situations:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services, and customer service. (Specify if relevant, e.g., Google Analytics, hosting provider).

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Data Protection Rights (POPIA)

Under the Protection of Personal Information Act (POPIA) in South Africa, you have certain rights regarding your personal information:

  • The right to be notified that personal information about you is being collected.
  • The right to access your personal information.
  • The right to request correction, destruction or deletion of your personal information.
  • The right to object to the processing of personal information.
  • The right to withdraw consent at any time (where processing is based on consent).
  • The right to lodge a complaint with the Information Regulator.

To exercise these rights, please contact us using the contact details provided below.

7. Cookies

We may use cookies and similar tracking technologies on the Site to help customize the Site and improve your experience. Most browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site. (Adjust based on actual cookie usage).

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

West Coast Compost
[Your Email Address e.g., info@westcoastcompost.co.za]
[Your Phone Number e.g., +27 12 345 6789]
Langebaan, Western Cape, South Africa

Last updated: 5/2/2025